Serving Medicaid Recipients
and the Taxpayers of North Carolina
In 2008, CDSS designed and implemented the North Carolina Office of Administrative Hearing/Medicaid Appeal Program statewide, resolving over 8,000 cases per year with a cost savings to the state
of 26 million dollars in the first eight months of the program.
CDSS provides mediation services to recipients of Medicaid who have filed appeals with the Office of Administrative Hearings
when their Medicaid benefits have been denied or reduced. We
work within a very structured and narrow time-frame utilizing
telephone mediation with the majority of cases.
This work has enhanced understanding between recipients, providers and the state. Valuable resources, both financial and emotional, have been saved through our mediation work. Our settlement rate exceeds 90 percent.
of 26 million dollars in the first eight months of the program.
CDSS provides mediation services to recipients of Medicaid who have filed appeals with the Office of Administrative Hearings
when their Medicaid benefits have been denied or reduced. We
work within a very structured and narrow time-frame utilizing
telephone mediation with the majority of cases.
This work has enhanced understanding between recipients, providers and the state. Valuable resources, both financial and emotional, have been saved through our mediation work. Our settlement rate exceeds 90 percent.
The Medicaid Appeal Mediation Program continues to save millions of dollars in Medicaid costs to the taxpayers, while allowing Medicaid recipients the opportunity to settle denials prior to formal court hearings.
We are closed on federal holidays and when the North Carolina court system is closed. For up-to-date information about our office hours, including inclement weather closings, please follow us on Facebook. |
